Customer Service
Focus on your business - we’ll take care of your customers. Our team of service professionals strive to provide a premium experience for each and every interaction with a customer and is an extension of your team. We ensure reliable, timely, and personal communication that results in better customer experiences.
Services
Our exceptional agents provide the best proactive support procedures to resolve customer issues before they arise.
Voice Support
Live agent avaiable for direct Customer contact via phone
Email Support
Recieve direct and speedy response back via Email
Live Chat Support
Agents avaiable to message Customers directly through On-Line Chat
Back Office Admin
Agents can support any basic business Admin support
Overview
As important as growth and sales are, it's important to also be present for you customers at all times. The brands who are proactive and can be at the front of any communication with have a customer for life and more importantly, many of these customers will automatically refer others to your brand. This is an an operational area many brands unfortunately do not put a lot of focus on and we are happy to support with cost effective ways to bridge the gap. Customers come first, always.
Services
Depending on the size of the brand and volume of calls and emails, we can determine the size of the team that is best suited. Many of our agents are fully dedicated to only one brand to make sure customers are always met with a timely and friendly response. As important as it is to make sure we are speedy and thoughtful with our communication, it's also important to catalog and report back to our clients the types of questions, concerns, issues and feedback we get. This is valuable information as it can help clients determine anything from how to improve their packaging and shipping times to determine what type of merchandise to forecast and when for sales. With QDL, data is always available in all different channels to review together.
Our Process
Take care of your customers any place and any time.
As important as growth and sales are, it's important to also be present for you customers at all times. The brands who are proactive and can be at the front of any communication with have a customer for life and more importantly, many of these customers will automatically refer others to your brand. This is an an operational area many brands unfortunately do not put a lot of focus on and we are happy to support with cost effective ways to bridget the gap. Customers come first, always.
